For your convenience, our most common customer questions are answered right here.
Not finding what you want? Reach out directly through our Contact Us page
Q: Are tracking numbers available on shipments?
A: Your order will have tracking information available. Please remember there may be a delay in the updates on your package once it is transferred to USPS.
Q: Has my order shipped yet? Do you know where it is?
A: We strive to ship all orders within 2-7 business days, but there are times (especially during new product launches, sales, holidays, or other high demand occasions) where it may take an extra business day or two before shipping. Once your order has shipped, you will receive an email confirmation of the shipment. If it has been 6 days or more and you have not received a confirmation email, please contact our customer service.
Q: The tracking number says my package was delivered but I didn’t receive it, what to do now?
A: Your best bet is to contact your local post office (preferably with the tracking number provided in your shipment confirmation email or in your account) and if you know your neighbors ask them.
After you have contacted you local post office, please let us know by contacting customer service.
Q: When will my order arrive?
A: Please allow 2-5 business days for order processing and verification, and an additional 4-7 business days for delivery, depending on the garments complexity.
Q: What payment methods do you accept?
A: We currently accept Visa, Mastercard, Discover, American Express and PayPal all through the PayPal website. We are currently not accepting money orders, checks and cash as payments at this time.
Q: PayPal declined my payment, what’s next?
A: Please check with PayPal’s support. It could be that your credit card is declined, or that there are restrictions on your account.
If you are getting an error message about “duplicate invoice ID number in PayPal” then it’s important that you follow these steps before trying again, or you will be unable to order at all.
- empty your cart & log out of your account
- clear your cache and your cookies
- put items you wish to purchase in your cart
- place the order as a GUEST.
Q: What is your return policy?
A: We currently do not have a return policy. All sales are FINAL. If you find that you do have an issue with your item. Please feel free to contact us at : support@choosyluvasandco.com with any questions regarding your item under extreme circumstances.
We do not accept returns for refunds or credits. All sales are FINAL. Our items are on “Preorder” and each item is made for each customer. We can not exchange for other sizes.
If you have any questions concerning the fit and material. DO NOT hesitate to contact us.